Frequently Asked Questions (FAQs)
General Information
Q: Where do you ship to?
A: We ship our pet toys worldwide, including North America, Europe, Asia, Australia, and beyond.
Q: Are your products safe for pets?
A: Absolutely! All products meet international safety standards (FDA, CE, EN71) and use non-toxic, pet-friendly materials.
Q: How can I contact customer service?
A: Email us atsweetoysales@Outlook.com(sweet). We respond within 24 hours. Retail Orders
Q: What are your shipping times?
A: Typical delivery times:
Americas: 10-15 business days
Europe: 12-18 business days
Asia/Oceania: 15-20 business days
*Processing time: 1-3 business days*
Q: What’s your return policy?
A: Unused items in original packaging may be returned within 30 days. Customers cover return shipping unless defective.
Wholesale & Bulk Orders
Q: What are your minimum order quantities?
A: We’re flexible! Options include:
Small wholesale
Small customization
Mass production
Q: Do you offer wholesale discounts?
A: Yes! Discounts increase with quantity:
10% off for 500+ pcs
15% off for 1,000+ pcs
Custom pricing for 5,000+ pcs
Q: Can I get product samples?
A: Yes, samples are available at cost + shipping. Sample fees may be credited to future orders. Custom Manufacturing
Q: What customization options do you offer?
A: We provide:
Private labeling
Custom colors/materials
Special packaging
Product modifications
OEM/ODM services
Q: What’s the MOQ for custom orders?
A: Varies by project: Small custom runs: 100-1,000 pcs
Large custom orders: 1,000+ pcs
No MOQ for packaging-only customization
Q: What’s your production timeline?
A: Standard lead times:
Small orders: 15-20 days
Large custom orders: 20-30 days
Plus shipping time Payments & Logistics
Q: What payment methods do you accept?
A:
Retail: Credit cards, PayPal
Wholesale: T/T, LCWestern Union
Large orders: T/T (30% deposit)
Q: Can you handle shipping and customs?
A: Yes! We offer:
EXW, FOB, CIF options
Door-to-door shipping
Customs documentation support
Q: Do you provide product certifications?
A: Yes, we can provide CE, FDA, and other required certifications upon request.
Quality Assurance
Q: How do you ensure product quality?
A: We implement:
Pre-production samples
In-process quality checks
Final inspection reports
100% quality guarantee
Q: What if I receive defective products?
A: We’ll replace defective items immediately at our cost. Please report within 7 days of receipt.
Why This Works:
1.Global-ready – Addresses international shipping and certifications
2.Scalable options – Caters to all buyer types from individuals to large retailers
3.Customization clarity – Highlights your manufacturing capabilities
4.Trust-building – Emphasizes quality control and certifications
5.Flexible logistics – Shows you can handle complex international shipments
Would you like me to add specific FAQs about product materials, seasonal promotions, or design consultation services?