Delivery & Returns

We deliver worldwide with reliable shipping partners to bring joy to pets everywhere!

Processing Time: Orders are processed within 1-3 business days (excludes weekends/holidays).
Estimated Delivery Times:
- USA: ~15 business days
- Canada: ~20 business days
- Europe: 15–20 business days
- Australia/New Zealand: ~15 business days
  Note: Delays may occur due to customs, weather, or carrier issues.
Shipping Costs: Calculated at checkout based on destination and order weight. Free shipping promotions (if any) will apply automatically.
Tracking: You’ll receive a tracking number via email once your order ships.

International orders may be subject to customs fees, taxes, or duties. These charges are the customer’s responsibility and are not included in order totals.

We guarantee 100% satisfaction—if your pet isn’t happy, we’ll make it right!

Return Window: Unused, undamaged items in original packaging may be returned within 30 days of delivery.
How to Return:
1. Email [sweetoysales@Outlook.com] with your order number and reason for return.
2. We’ll provide a return address and instructions.
3. Ship the item back (return shipping costs are customer’s responsibility).
Refunds:
- Approved refunds are processed within 5 business days after we receive the item.
- Original shipping costs are non-refundable.
Exchanges: Contact us for defective/wrong items—we’ll cover replacement shipping.

Exceptions:

For hygiene reasons, used, chewed, or damaged toys cannot be accepted.
Defective Items? Notify us within 7 days with photos for a free replacement/refund.

Questions?
Contact [sweetoysales@Outlook.com] for help with orders, returns, or wag-worthy advice!